Privacy Policy s1win – How We Protect Your Personal Data

1. Information We Collect

S1win collects various types of information to provide you with a safe, fair, and personalized online betting service. This collection is necessary to meet legal requirements, prevent fraud, and deliver the best user experience.

1.1 Personal Information

During the account registration and identity verification (KYC) process, we collect the following information:

• Personal identity: Full name, date of birth, identification card or passport number
• Contact information: Email address, mobile number, residential address
• Financial details: Bank account details, e-Wallet numbers (Touch 'n Go, GrabPay), deposit and withdrawal transaction history
• Verification documentation: Copy of identification card, driving licence, utility bill or other documents required for KYC verification

1.2 Technical and Usage Information

When you use the s1win platform, our systems automatically collect the following technical information:

• Device information: Device type, operating system, phone model, screen resolution
• Network information: IP address, internet service provider (ISP) name, geographic location based on IP
• Browser data: Browser type and version, preferred language, timezone settings
• Activity data: Pages visited, games played, session duration, betting records and winnings
• Cookie data: User preferences, login status, platform personalisation settings

1.3 Third-Party Information

In certain circumstances, we may receive information about you from trusted third-party sources, such as identity verification service providers, fraud prevention agencies, or approved payment partners. This information is used solely to enhance your account security and comply with applicable legal requirements.

2. Purpose of Data Collection and Use

S1win uses the information collected for the following legitimate and necessary purposes:

• Account management: Creating and managing player accounts, verifying identity, and processing financial transactions securely
• Legal compliance: Fulfilling Anti-Money Laundering (AML), Know Your Customer (KYC) obligations and reporting requirements to relevant authorities
• Platform security: Detecting and preventing fraud, collusion, bot usage and other suspicious activities that could compromise the safety of other players
• Service improvement: Analysing usage patterns to improve the interface, platform performance and overall gaming experience
• Marketing communications: Sending information about relevant promotions, bonuses and exclusive offers, subject to your communication preferences
• Customer support: Enabling our support team to resolve technical issues and complaints efficiently

3. How We Protect Your Data

The security of your personal data is s1win's top priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times.

3.1 Data Encryption

All data transmitted between your device and s1win's servers is protected by 256-bit SSL/TLS encryption. This means every piece of sensitive information — including login details, financial data and personal information — is fully encrypted in transit and cannot be read by unauthorised parties.

3.2 Server Security

Your data is stored in high-grade data centres with strict physical access controls, intrusion detection systems (IDS), multi-layered firewalls, and 24/7 security monitoring. We conduct regular security audits and penetration testing to ensure our systems stay ahead of the latest cyber threats.

3.3 Internal Access Controls

Only s1win staff with a legitimate business need may access player personal data. Every access is logged and monitored, and all staff complete comprehensive data protection training before being granted access.

3.4 Two-Factor Authentication

S1win supports two-factor authentication (2FA) for all player accounts. We encourage you to enable this additional security feature to protect your account from unauthorized access.

4. Data Sharing and Disclosure

S1win understands that your personal information is a trust we hold with full responsibility. We only share your data in the following pre-defined situations:

• Approved service providers: Payment processing partners, identity verification providers and cloud service providers bound by strict confidentiality agreements
• Legal requirements: When required by court order, instruction from a law enforcement agency, or regulatory compliance obligation
• Fraud prevention: Sharing limited information with recognised fraud prevention agencies to protect all players on our platform
• Business transfers: In the event of a merger, acquisition or asset sale, player data will be transferred with the same or greater level of protection

In all data sharing instances, s1win ensures that the receiving party upholds data protection standards equal to or higher than those set out in our privacy policy.

5. Cookies and Tracking Technology

S1win uses cookies and similar tracking technologies to enhance platform functionality and your user experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymised information about how players use the platform to help us improve performance and navigation
• Marketing cookies: Used to identify relevant promotions and offers for you based on your platform activity

5.2 Managing Cookie Preferences

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality and security of the platform. For the best experience on s1win, we recommend allowing all required cookies.

6. Your Privacy Rights

S1win respects your rights as the owner of your personal data. You have the following rights regarding your data:

• Right of access: Request a copy of all personal data we hold about you
• Right to rectification: Request correction of any inaccurate or outdated personal data
• Right to erasure: Request deletion of your personal data under certain circumstances, subject to our legal obligations
• Right to restrict processing: Request that we restrict the processing of your data under certain circumstances
• Right to object: Object to the processing of your data for direct marketing purposes
• Right to data portability: Receive your personal data in a machine-readable format

To exercise any of these rights, please contact the s1win support team via the platform's live chat. We will process your request within 30 business days.

7. Data Retention Period

S1win retains your personal data for as long as your account is active and for any additional period required by law or legitimate business needs. Our general data retention guidelines are as follows:

• Financial and account transaction records: Minimum 7 years from the transaction date, in line with Malaysia's financial legal requirements
• Identity verification (KYC) records: 5 years after account closure
• Customer support communication logs: 3 years
• Login and session activity data: 2 years
• Marketing data and preferences: Until you withdraw consent or close your account

Once the retention period expires, your data will be securely deleted or anonymised in a way that ensures it can no longer be linked to you.

8. Protection of Children and Young Individuals

S1win does not provide services to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that data from an underage individual has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed.

Parents and guardians concerned about their children's use of the platform are welcome to contact us for guidance on parental control tools and additional protections available.

9. Changes to This Privacy Policy

S1win reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Players will be notified of any material changes via email or an in-platform notice at least 14 days before the changes take effect.

The "last updated" date at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

10. How to Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this privacy policy or how we handle your personal data, please contact us through the following channels:

• Live chat: Available 24/7 directly on the s1win platform
• Email: [email protected]

Our team will respond to privacy-related enquiries within 3 business days. For more serious complaints involving data breaches, we are committed to providing an initial response within 24 hours and full resolution within 72 hours.